Unlocking your account
Hello, my iPhone was lost, but later it was found, but there was a login to someone else's blocked account. Please help me with unblocking the iCloud, a screenshot of the purchase receipt is attached
iPhone 8, iOS 14
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Hello, my iPhone was lost, but later it was found, but there was a login to someone else's blocked account. Please help me with unblocking the iCloud, a screenshot of the purchase receipt is attached
iPhone 8, iOS 14
It appears you are trying to use the activation lock removal service. This forum is not where you do that. See: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Incidentally, I can't read a single thing on that receipt so you may wish to take a much, much better photograph if you are going to submit it to Apple.
It appears you are trying to use the activation lock removal service. This forum is not where you do that. See: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).
Incidentally, I can't read a single thing on that receipt so you may wish to take a much, much better photograph if you are going to submit it to Apple.
Unlocking your account