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Level 1

4 points

How do I refresh my disabled iPhone that tells me to connect to iTunes?

My iPhone 12 Pro Max is disabled! I am told to “connect to iTunes” but there are dozens of choices after I open iTunes. Which do I choose?

iPhone 12 Pro Max, iOS 14

Posted on Jul 25, 2021 9:17 AM

Top-ranking reply

Level 10

471,717 points

Posted on Jul 25, 2021 9:27 AM

Disconnect the phone from the computer, turn off the phone and then start over using the following instructions: If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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