You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Money

Trying to see why was my card charge for the same price 9.99 it was charge twice

iPhone 11, iOS 14

Posted on Jul 23, 2021 2:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2021 2:11 PM

Hello, thanks for contacting the Support Community.


If you didn't make this charge on your card, there are a few possibilities of what's going on.


  1. A family member has made this purchase with your card.
  2. Your card was compromised.
  3. You have an ongoing subscription that you may have forgotten about.


To get a refund for any purchase you didn't make, please visit: https://reportaproblem.apple.com.


If you don't see what you were charged for, please contact Apple Support.


To contact Apple Support in North America, please refer to the following:


Phone Number: 1-800-275-2273


American Sign Language Support: https://www.signtime.apple/applecare/us-EN/asl


Chat Online: https://expresslane.apple.com


Hope this helped! 

2 replies
Question marked as Top-ranking reply

Jul 23, 2021 2:11 PM in response to niyah87

Hello, thanks for contacting the Support Community.


If you didn't make this charge on your card, there are a few possibilities of what's going on.


  1. A family member has made this purchase with your card.
  2. Your card was compromised.
  3. You have an ongoing subscription that you may have forgotten about.


To get a refund for any purchase you didn't make, please visit: https://reportaproblem.apple.com.


If you don't see what you were charged for, please contact Apple Support.


To contact Apple Support in North America, please refer to the following:


Phone Number: 1-800-275-2273


American Sign Language Support: https://www.signtime.apple/applecare/us-EN/asl


Chat Online: https://expresslane.apple.com


Hope this helped! 

Money

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.