Track Pad function

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Level 1

8 points

Track Pad function

My Track Pad will connect to Bluetooth OK, but will not perform functions. There is no Arrow on the screen. Have performed re-boot a couple of time. keyboad connects OK. Same thing - connects but will not function. Any thoughts?

iMac Line (2012 and Later)

Posted on Jul 9, 2021 4:06 PM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

148,452 points

Jul 9, 2021 4:49 PM in response to 243-223

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!

Connect the USB keyboard and mouse to the computer.
Open System Preferences – Bluetooth
Un-pair the wireless keyboard and Track Pad.
Turn off Bluetooth
Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262
Restart the computer normally.
Open System Preferences – Bluetooth
Turn on Bluetooth
Re-Pair the wireless keyboard and Track Pad.
Unplug the USB keyboard and mouse and begin testing the wireless devices again.

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Answer 2

rkaufmann87

Level 10

148,452 points

Jul 11, 2021 9:52 AM in response to 243-223

Your welcome, if you think it is a trackpad issue, please call AppleCare or take it to your local Apple Authorized Service Provider.

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Answer 3

243-223 Author

Level 1

8 points

Jul 11, 2021 3:23 AM in response to rkaufmann87

Thank-you, your process worked well for key board. I think there may be a problem with Track Pad itself. will connect OK but still will not function. Easily re-installed a Mac mouse by Bluetooth. So appears a track pad problem. Thanks for your help.

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Track Pad function

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