Stuck at verifying my passcode

Has anyone else encountered this problem?


So here I was, planning to sign out of my apple id but had to verify my id for security reasons. But the problem is

This always pops out when I try to verify my iphone passcode. I’ve already tried restarting my phone several times but it still wont work..

Does anyone know how to fix this?

iPhone XR

Posted on Jul 3, 2021 11:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2021 1:45 AM

Incorrect Process:

Erase All Content and Settings and use a new Passcode after the erase won't work because it will ask you for the old passcode. You have only one option read below


Correct Process

If one had attempted unlocking multiple times with incorrect Lock Screen passcode, or if a message says that the device is disabled, learn what one needs, what one gets, and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


1 reply
Question marked as Top-ranking reply

Jul 4, 2021 1:45 AM in response to sky1high2

Incorrect Process:

Erase All Content and Settings and use a new Passcode after the erase won't work because it will ask you for the old passcode. You have only one option read below


Correct Process

If one had attempted unlocking multiple times with incorrect Lock Screen passcode, or if a message says that the device is disabled, learn what one needs, what one gets, and what is lost.


You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.


Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...


Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stuck at verifying my passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.