You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

This is my phone and need it unlocked.

This is my phone and need it unlocked.

iPhone XS, iOS 14

Posted on Jun 11, 2021 2:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 11, 2021 2:44 PM

There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - https://support.apple.com/HT201365 - This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: 'How to remove Activation Lock' --> https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner, see the part at the end about asking Apple to reset the device.


2) Device lock: "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled" click here --> https://support.apple.com/HT204306


3) Carrier lock: Read this link on "How to unlock your iPhone for use with a different carrier" - http://support.apple.com/HT201328 - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.

2 replies
Question marked as Top-ranking reply

Jun 11, 2021 2:44 PM in response to ArmyNation2o2o

There's multiple kinds of "locking" on devices. Click on the links below to find instructions on how to deal with your specific situation:


1) iCloud: Activation Lock - https://support.apple.com/HT201365 - This is a security feature so only legitimate (i.e., not stolen) redistribution of devices is possible. See: 'How to remove Activation Lock' --> https://support.apple.com/HT201441 - If an activation lock was put on a device, only the owner of the account that applied the lock can remove it. Get them to remove it or return the item for a refund. If you are the owner, see the part at the end about asking Apple to reset the device.


2) Device lock: "If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled" click here --> https://support.apple.com/HT204306


3) Carrier lock: Read this link on "How to unlock your iPhone for use with a different carrier" - http://support.apple.com/HT201328 - Only some carriers offer the ability to unlock iPhone for use on any carrier. Follow the instructions in this article to unlock your iPhone.

Jun 11, 2021 2:43 PM in response to ArmyNation2o2o

What might “unlocked” mean?

This is my phone and need it unlocked.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.