Word 365 hangs and have to use the force quit option over and over. continues after Apple support call.
How do I rectify Word 365 hanging. Apple support had me restart on safe mode etc but it doesn’t work.
MacBook Pro 13″, macOS 10.14
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How do I rectify Word 365 hanging. Apple support had me restart on safe mode etc but it doesn’t work.
MacBook Pro 13″, macOS 10.14
Yes, I understood that you contacted Apple and they suggested booting up your Mac in Safe Mode, and that didn't resolve the issue. That's why I suggested that you contact Microsoft.
FWIW, I have been using Microsoft 365 for years now and have not experienced this issue with any of my Macs, even with those running the latest version of macOS Big Sur.
Two other things you can try before contacting Microsoft:
Ref: Using EtreCheck to Troubleshoot Potential… - Apple Community
Yes, I understood that you contacted Apple and they suggested booting up your Mac in Safe Mode, and that didn't resolve the issue. That's why I suggested that you contact Microsoft.
FWIW, I have been using Microsoft 365 for years now and have not experienced this issue with any of my Macs, even with those running the latest version of macOS Big Sur.
Two other things you can try before contacting Microsoft:
Ref: Using EtreCheck to Troubleshoot Potential… - Apple Community
Thanks for the EtreCheck suggestion - will note for future use. I had already created a new user account but it didn't solve the problem, and couldn't make much headway with the online automated chat with Microsoft. However, I did see a suggestion about converting documents to libreoffice and then to the word 365 version and that seems to work for now. thanks.
Have you also tried contacting Microsoft Support on this issue? Do you have a Microsoft 365 subscription or using a standalone Microsoft Word app?
I have a subscription - haven’t contacted Microsoft - contacted apple support which suggested I restart in safe mode etc but the problem persists.
You're very welcome! ... and thanks for providing your solution. I'm sure it will help others having a similar issue with Word 365.
Word 365 hangs and have to use the force quit option over and over. continues after Apple support call.