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when updating the software I was prompted to enter my account password, iPhone passcode to unlock the phone, and my old iPhone passcode to unlock the phone.
The first 2 (account password and current iPhone passcode) were entered correctly and I can't recall my old passcode. Why is it asking me this and how can I get around it?
iPhone 7, iOS 14
Hi 3dconnexion!
It sounds like you're being prompted to enter an unknown passcode to update your device, and we're happy to help. Can you please provide the exact wording that you are seeing when you're prompted for the old passcode?
Cheers!
Hey Jeff_W.
Enter Old Passcode
“Passwords, home and other data are protected by the passcode previously used to unlock this iPhone. This passcode protects your Apple ID, saved passwords and other data stored in iCloud. Your passcode is encrypted and cannot be read by Apple.”
Input: 6 digit numeric input
If I put in current passcode I get:
Enter Passcode for Other iPhone
“Enter the passcode for your other iPhone, not the passcode for this iPhone.”
Options: OK
If I hit forgot Passcode link I get:
Forgot Passcode?
“If you can’t remember the passcode for “iPhone”, you can approve this iPhone from one of your other devices signed in to iCloud, or you can reset your end-to-end encrypted data.”
Options: Reset Encrypted Data; Cancel
Lastly, I don’t have another iPhone.
Enter Old Password
