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Face ID cannot recognize my face. How do I get a new password?

My Face ID cannot recognize my face, then I enter the password but I forgot my phone is locked, what do I do to get a new password?

[Edited by Moderator]

Posted on May 5, 2021 1:07 AM

Top-ranking reply

Jack-19

Level 8

46,092 points

Posted on May 5, 2021 2:13 AM

Hi thanhhieu1989,

Please see: If Face ID isn't working on your iPhone or iPad Pro - Apple Support, Use a passcode with your iPhone, iPad, or iPod touch - Apple Support, and If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support.

Cheers,

Jack

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Face ID cannot recognize my face. How do I get a new password?

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