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Apple ID

Hi! I got a new phone and a new phone number, but it’s not letting me log into my icloud account because it’s saying that i need authentication from my old phone number that i no longer have access to, but i know my icloud log in

Posted on Apr 18, 2021 6:57 PM

Top-ranking reply

Eric Root

Level 10

684,525 points

Posted on Apr 18, 2021 7:14 PM

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication.

You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.

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