You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lexiraen17 Author

Level 1

4 points

iPhone 4s help

I have my moms old iphone 4s from like 10 years ago and she forgot her apple ID and password and I'm trying to activate it but it wont let me because I dont have that information is there anyway to fix my problem?

Posted on Apr 18, 2021 2:44 PM

Top-ranking reply

frazzm737

Level 9

55,230 points

Posted on Apr 18, 2021 6:29 PM

Without her Apple ID and Password you cannot get into the device. We can't help and Apple won't unless she can produce the original receipt clearly showing the serial number. This link might help her remember...

https://iforgot.apple.com/password/verify/appleid

View in context

iPhone 4s help

Similar questions