You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refund

I used the Itunes to pay a subscription HBO GO, but I didnt mean to do it and now I need a refund

iPhone 11, iOS 14

Posted on Apr 11, 2021 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 11, 2021 9:26 PM

normally when you make a accidental purchase you can use this article below


When using this there is a chance that when refunded you will be prevented from using that feature again and a process to disable the apple id might occur after the chargeback has been initiated with your bank or credit card holder which I would look into chatting with apple support with itunes or multimedia support so they can verify you in chat and take a look at the account to get the refund started from there and to help keep the account active in the app store

2 replies
Question marked as Top-ranking reply

Apr 11, 2021 9:26 PM in response to maduwieczorek

normally when you make a accidental purchase you can use this article below


When using this there is a chance that when refunded you will be prevented from using that feature again and a process to disable the apple id might occur after the chargeback has been initiated with your bank or credit card holder which I would look into chatting with apple support with itunes or multimedia support so they can verify you in chat and take a look at the account to get the refund started from there and to help keep the account active in the app store

Refund

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.