iMessage/Facetime doesn't work after update to 14.4.2...

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Level 1

19 points

iMessage/Facetime doesn't work after update to 14.4.2...

After update to 14.4.2... Facetime and iMessage failing in main number (it works in apple id and secondary number). Continuously sharing "Unable to contact the iMessage server. Try again."

Followed the If you get an error when trying to activate iMessage or FaceTime - Apple Support page, either reseting my iPhone... no luck.

iPhone 7 Plus, iOS 14

Posted on Apr 1, 2021 3:53 AM

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Answer 1

Apr 1, 2021 3:56 AM in response to Manu_M3

First, check to know whether you have an SMS plan enabled at least for One SMS with your carrier. Contact your Carrier (Cellular Service Provider) the agency who issued the SIM to you

If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)

See the pic below

4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

Go to Settings > Messages and turn off iMessage.
Go to Settings > FaceTime and turn off FaceTime.
Restart your device.
Turn iMessage and FaceTime back on (Watch the GIF hereunder)

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Answer 2

V_J_R

Level 4

1,580 points

Apr 1, 2021 4:12 AM in response to Manu_M3

this "cannot contact..." means that either servers are down (which is less likely, ofc) or there is a problem with your connection.

any recent changes in wifi router config, especially in ports allowed/disabled?

any limitations in cell data connection?

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Answer 3

Manu_M3 Author

Level 1

19 points

Apr 1, 2021 4:19 AM in response to V_J_R

Nothing related with my connection (I used 4G and also different Wifis). Rare thing is it works (connects) with other number in my secondary phones. Seems like iMessages/Facetime are restricted to only one number? Or blocking my main one for any reason...

As I said, it happened since I updated to 14.4.2

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