You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Not turning back on

My iPad just recently stopped responding to me when I try turning it off of aeroplane mode so I decided to power it off. Now it won’t turn back on and it’s stuck in the apple symbol. My old phone did the same thing last year and never turned on again. My iPad is new and I’ve only had it for just over a month now, please help me.

iPad, iPadOS 14

Posted on Mar 30, 2021 7:42 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2021 8:27 PM

Hi I am sorry to hear about your new iPad being stuck on the apple logo screen. Rest assured though if you plug it into iTunes it will install new software on the iPad and fix the frozen screen.

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

3 replies

Mar 31, 2021 5:32 AM in response to brimali

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



Note: If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Not turning back on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.