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logged in to ipad with defunked apple id

I have an ipad that is logged into a old apple id. The email address is no longer active so can't do a reset of the password. Even if I could when requesting a password reset apple say the account isn't valid;-

 This Apple ID is either not valid or not supported.


so I'm pretty much stuck with an ipad I can't reset and give to my mother in hospital.

Has anyone any thoughts what to do TIA

Kath

Posted on Mar 9, 2021 2:09 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 9, 2021 6:54 PM

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



1 reply
Question marked as Top-ranking reply

Mar 9, 2021 6:54 PM in response to kath80

If you are the original owner, contact Apple. Apple can remove the ID  if provided the required paperwork. 


Request additional support for unlocking your device


Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.      (Link doesn’t always load)   


Get Support   https://getsupport.apple.com        Work through the screens to get a chat option. 


Apple Support schedule phone call        


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



logged in to ipad with defunked apple id

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