Why is my account not active

If your apple ID has been disabled follow these steps:

If your Apple ID is locked or disabled - Apple Support

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

Hi Mbestone,

Welcome to the Apple Community.

Am not entirely sure I understand your situation, so below are a few possible solutions:

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

https://support.apple.com/en-us/HT208856

If your Apple ID has been locked or disabled:

https://support.apple.com/en-au/HT204106

If you forgot your Apple ID password

https://support.apple.com/en-au/HT201487

Reset your Mac login password using your Apple ID

https://support.apple.com/en-au/guide/mac-help/mh35902/mac

If you still need help, please feel free to post again, with more details.

All the best.