Hi, my remote not working. I saw message that connection lost then it’s not working at all.. tried to follow steps to pair again but no response

What is your model Apple TV? Identify your Apple TV model - Apple Support

What is your model remote? Identify your Apple TV remote - Apple Support

If your Apple TV remote isn’t working - Apple Support

Besides the pairing instructions, also take note of the “try this first” steps at the top.

Already followed same instructions but nothing appeared

That support document also said: “If you still need help, contact Apple Support.”

So what did they say?