You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello I’m stuck updating my MacBook which OS X L capitan, after end up it says my computer doesn’t have stable things to update the software, and ask me to leave the software installation and start up the computer but I go back again on OS X L capitan 10.11.6. I can’t go back to my previous software Yosemite 10.10.5 ,
what can I do ? I can’t use my computer since 3 days.
Hello Rouge, I have OS X Yosemite 10.10.5 I was updating ox x capitan 10.11.6 tha I downloaded from my purchase on Apple Store. But it’s stuck on OS X capitan and don’t allowed me to go back to my previous software. Yosemite. And I can’t use my computer.
Hello Rouge, I don’t understand why it says my computer don’t have eligible package to install the software OS X capitan if is available on my purchase on Apple Store. ?
and don’t allowed me to go back to my previous software Yosemite. My computer it’s useless iam stuck I can’t use my computer.
So your mac is not booting into Mac OS X Yosemite, you will have to reinstall using the Apple Recovery Servers.
The certificates for several of Apples OS's expired in October 2019, Apple have been very poor at getting these updated on
their Recovery Servers with valid certificates.
This may be the problem you are experiencing.
Try this workaround, we are going to set the time and date on your mac to a date previous to the expiry date of the certificates.
Connect your mac to your router via cable, not WiFi
Boot to your Recovery HD, click on Utilities in the menubar select Terminal.
Make sure WiFi is switched off, it can reset the date back to today.
Enter a new date, for example or just copy and paste
sudo date -u 011421002017
press Return
enter your password
press Return
If Terminal returns an error saying sudo : command not found, then try again without sudo.
just enter
date -u 011421002017
press Return
You won't be prompted for a Password if you did not need to use sudo
Once the date has changed you can quit Terminal.
Now try downloading the OS.
Click on Install OS X, press Continue.
If this works then when the OS is installed and booted up you can Open System Preferences> Date & Time
and reset the time back to today.
Hello Rouge mim again, I followed the steps you gave, I put the date on terminal and the date changed, I quit the terminal. When I go to install the OS X I get this information an error occurred while preparing the installation. Try running this application again.
but don’t go father. It doesn’t work. I have tried so many times.
Hello Rouge, last night I followed your instructions change the date, use the cable and disconnected the wi- fi but did not allowed me to complete the installation OS X capitan , some kind errors came several times , what I did, I disconnected the internet cable turned off the computer for one day. Now I tried with wi-fi and it worked allowed me to install the a OS X capitan. And I followed the instructions to complete the installation.
I really don’t know what upended but thanks for your help Rouge now I will explore my new software.
I don’t know what
Is your mac connected to your router via cable.
Does your mac start up in Mac OS X Yosemite.
How are you installing Mac OS X El Capitan.
Hello Rouge, yes my MacBook was connected via cable while doing the update.
Stuck updating OS X L capitan .