You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I forgot my security questions on Apple ID

Hello, good morning.

unfortunately I forgot my security questions on apple id, could you help me?



[Re-Titled by Moderator]


Posted on Feb 3, 2021 7:42 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2021 7:44 PM

Read these links please:


About Apple ID security questions - "Learn about Apple ID security questions, including how to set up or change your questions." - https://support.apple.com/HT201363


"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message, "not enough information" read this link:

Security and your Apple ID - https://support.apple.com/HT201303

"Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account." Unfortunately the solution they offer using a temporary PIN also requires knowing your security questions answers...


With that in consideration, "Contact Apple for help with Apple ID account security" click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232

For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)


It may prove difficult to find satisfactory resolution to forgotten security questions. Apple is encouraging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915

3 replies
Question marked as Top-ranking reply

Feb 3, 2021 7:44 PM in response to Ah_abdali

Read these links please:


About Apple ID security questions - "Learn about Apple ID security questions, including how to set up or change your questions." - https://support.apple.com/HT201363


"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485


If you see the message, "not enough information" read this link:

Security and your Apple ID - https://support.apple.com/HT201303

"Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account." Unfortunately the solution they offer using a temporary PIN also requires knowing your security questions answers...


With that in consideration, "Contact Apple for help with Apple ID account security" click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232

For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.

(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)


It may prove difficult to find satisfactory resolution to forgotten security questions. Apple is encouraging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915

I forgot my security questions on Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.