Big Sur install issue

Hi I downloaded the Mac-Big Sur upgrade. It will not install-Received a screen saying “Error occurred”. I click ok. Another screen appears asking to select Disk but a list does not appear. I can’t access by files. Help!

MacBook Air 13″, macOS 10.14

Posted on Feb 2, 2021 11:05 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2021 11:40 AM

Boot into Safe Mode by booting with the Shift key held down and try downloading and installing from there.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


2 replies
Question marked as Top-ranking reply

Feb 2, 2021 11:40 AM in response to JoJoTerry

Boot into Safe Mode by booting with the Shift key held down and try downloading and installing from there.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


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Big Sur install issue

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