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Restoring iPhone

Hello, I am trying to restore my iPhone. It has a black screen with the white apple logo in the middle, however I cannot seem to make it turn back on. I am trying to follow the steps provided on the website, however I have a Microsoft computer, and it seems the instructions provided are only for Mac computers. Please help

Posted on Jan 30, 2021 11:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2021 11:23 AM

Mac or PC it doesn't matter because iPhone management is done by Finder or iTunes the same way.

What is your iPhone model? What iOS version? Are you using the lates iTunes version?

Check if articles below help you somehow

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Update to the latest version of iTunes - Apple Support

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

1 reply
Question marked as Top-ranking reply

Jan 30, 2021 11:23 AM in response to fiorella33

Mac or PC it doesn't matter because iPhone management is done by Finder or iTunes the same way.

What is your iPhone model? What iOS version? Are you using the lates iTunes version?

Check if articles below help you somehow

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Update to the latest version of iTunes - Apple Support

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Restoring iPhone

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