Cannot reset security questions We do not have sufficient information to reset your security questions.
Cannot reset security questions We do not have sufficient information to reset your security questions.
What do I do, please?
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"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message, "not enough information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account." Unfortunately the solution they offer using a temporary PIN also requires knowing your security questions answers...
With that in consideration, if the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Apple is encouraging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915