You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPad Pro is both charging both ways, it’s only charging at a certain way

Ever since I bought my iPad Pro last March, I can only charge it in one direction. If I plugged the usb c in the wrong side, it will not charge.

Posted on Jan 15, 2021 6:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2021 9:27 AM

USB-C cables and connections are double-sided.


If substitution of the cable does not resolve the problem, assuming that you have similarly tried using a different Power Adapter, you would be best advised to take your iPad, cable(s) and Power Adapter(s) along to the Genius Bar at your local Apple Store - where the technicians can inspect and test your equipment.

3 replies
Question marked as Top-ranking reply

Jan 15, 2021 9:27 AM in response to wowie161

USB-C cables and connections are double-sided.


If substitution of the cable does not resolve the problem, assuming that you have similarly tried using a different Power Adapter, you would be best advised to take your iPad, cable(s) and Power Adapter(s) along to the Genius Bar at your local Apple Store - where the technicians can inspect and test your equipment.

My iPad Pro is both charging both ways, it’s only charging at a certain way

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.