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invalid order number

I have an iPhone 12 Pro max which is within the return period that I would like to return.

when I go to initiate a return the system it says that my order number is invalid, currently in uk tier 4 so can't visit an apple store any ideas?

iPhone 12 Pro Max, iOS 14

Posted on Jan 3, 2021 2:19 AM

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Question marked as Top-ranking reply

Posted on Jan 4, 2021 1:07 PM

Hello ArthurTh0mas and welcome to Apple Support Communities. It appears you are having some difficulty with a return.


You'll want to work directly with the Apple Online Store team for further assistance. You can reach out to them here:


Contacting Apple


Cheers.



1 reply

invalid order number

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