You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

mycheng Author

Level 1

4 points

the old phone shown Iphone is disabled connect to I tunes

my uncle's ole I phone would like give to someone, the phone not in service , show this i phone is disabled connect to I turns, but my uncle he forget the apple ID and PW

Posted on Dec 18, 2020 3:42 PM

Top-ranking reply

TonyCollinet

Level 7

23,903 points

Posted on Dec 18, 2020 3:45 PM

If the iphone is activation locked, the only way to unlock it is with the original apple ID - you will need to recover it. In any case, see these links.

Is it locked from incorrect screen pass code (disabled), then see:

https://support.apple.com/en-gb/HT204306

 Note - your phone will be wiped. You can restore it if you have a backup.

If it is activation locked

https://support.apple.com/en-gb/HT201441

If it is simlocked

https://support.apple.com/en-gb/HT201328

View in context

the old phone shown Iphone is disabled connect to I tunes

Similar questions