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iPhone settings restore for trade in on a 12 Pro

During my attempt to restore and erase all info from my XS, the progress bar froze. I can't turn off the phone to restart. It is frozen and I can't send it in without erasing all my info. What do I do?

iPhone XS, iOS 14

Posted on Dec 16, 2020 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2020 8:42 AM

Hello,

Hmm, the steps in this link should work:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

1 reply

iPhone settings restore for trade in on a 12 Pro

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