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BRIDE2017 Author

Level 1

4 points

Resetting iPhone 1

Grandpa passed away. Don’t know iCloud password to reset to factory setting of a very old iPhone

Posted on Dec 12, 2020 12:16 PM

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Top-ranking reply

Level 10

684,627 points

Posted on Dec 12, 2020 1:29 PM

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.

How to request access to a deceased family member's Apple accounts - Apple Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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Top-ranking reply

Level 10

684,627 points

Dec 12, 2020 1:29 PM in response to BRIDE2017

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.

How to request access to a deceased family member's Apple accounts - Apple Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

Reply

Resetting iPhone 1

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