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Ethernet network failure while MacBook Pro sleeps

I recently bought a Microsoft USB-C Travel Hub to provide an Ethernet port on a MacBook Pro. When the MacBook Pro is idle and then goes into sleep mode, other computers connected to the same shared Ethernet switch loose their Ethernet network connectivity.


The networking issue on the other computers is immediately resolved by:

  • Disconnecting the Microsoft USB-C Travel Hub or its Ethernet cable while the MacBook Pro is still in sleep mode
  • Waking the MacBook Pro from sleep


Other attempts to resolve the problem:

  • Disable Power Nap in the power settings for macOS (no effect)
  • Change Ethernet cable used on the MacBook Pro (no effect)
  • Change USB-C Travel Hub to USB-C ports on opposite side of the MacBook Pro (no effect)
  • Change the Ethernet connection to a different port on the Ethernet switch (no effect)
  • Disable IPv6 on the MacBook Pro Ethernet connection (no effect)


System

  • MacBook Pro 16,1 running macOS 10.15.7 Catalina
  • Microsoft USB-C Travel Hub
  • TP-Link 1 Gb desktop switch TL-SG108
  • Various Ethernet Cat6 cables


Other computers normally connected to same Ethernet switch

  • Mac Mini 2018 with macOS 10.15.7
  • Lenovo T480 with Windows 10

Both of these computers lose Ethernet connectivity when the MacBook Pro goes into sleep mode.


Any advice on what else to try with the MacBook Pro before returning the Microsoft USB-C Travel Hub? For example:

  • Adjust obscure sleep settings on macOS Catalina?
  • Upgrade from macOS Catalina to macOS 11, once it finally becomes stable?


My fallback options:

  • Disable sleep altogether on the MacBook Pro
  • Try a different USB-C or USB Ethernet adapter, and return the Microsoft Travel Hub
  • Try a different Ethernet switch
  • Give up on Ethernet on the MacBook Pro, and go back to WiFi


Other posts reporting similar behavior with sleep mode and network disruption:

MacBook

Posted on Dec 11, 2020 1:48 AM

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Similar questions

4 replies

Dec 11, 2020 5:57 AM in response to mporemba

mporemba wrote:

I recently bought a Microsoft USB-C Travel Hub to provide an Ethernet port on a MacBook Pro. When the MacBook Pro is idle and then goes into sleep mode, other computers connected to the same shared Ethernet switch loose their Ethernet network connectivity.



Try a different USB-C or USB Ethernet adapter, and return the Microsoft Travel Hub

Jan 8, 2021 3:30 PM in response to ben416

Possible fix here. I have installed the updated driver and put it to sleep with no issues. Hoping it stays that way. FYI the driver is only compatible with Catalina, not Big Sur.


https://support.plugable.com/t/sleep-disrupts-entire-network/19704/3


Also, tested a Thunderbolt 2 to Ethernet adapter via TB3 to TB2 adapter and it never had issues before or after the driver update. This issue seems to be centered around a Realtek chipset and the drivers built in to Catalina.


Ethernet network failure while MacBook Pro sleeps

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