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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I most recently purchased the iPhone 12 pro Max and it seems like the lock button on the device is very stiff, hard to press, or maybe even stuck sometimes. Is anyone else experiencing this issue? Should I get the phone exchanged?
iPhone 12 Pro Max, iOS 14
Hello QuesJ99,
Welcome to Apple Support Communities. We understand your concern with lock button not working as expected on your new iPhone. We're here to help.
The following has information about what you can do in this situation:
If a button or switch isn't working on your iPhone or iPad
We hope this information is useful. Kind regards.
lock button on 12
