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IPhone XS black screen

I was using my iPhone XS Max and it shut off wouldn’t respond not even to it charging .org needing charged I left it alone on the black screen for about 15 hours and finally when I was holding the up volume and unlock it came up as was dead And needed to Ben plugged in but with 2 green lines on the right side of the screen?


iPhone XS Max, iOS 14

Posted on Nov 22, 2020 9:13 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2020 9:20 AM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 22, 2020 9:20 AM in response to Chelseystewart

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔  Contact Apple for support and service - Apple Support


Axel F.

IPhone XS black screen

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