Level 1

4 points

My screen is frozen and I can’t shut my iPhone 11 down.

How do I update or restore my iPod without the use of the screen?

iPhone 11, iOS 14

Posted on Nov 21, 2020 2:13 PM

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1 reply

Level 10

179,808 points

Nov 21, 2020 5:13 PM in response to csboula

Force restart iPhone - Apple Support

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My screen is frozen and I can’t shut my iPhone 11 down.

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