You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

HaimAz Author

Level 1

4 points

WhatsApp Backup

Dear Apple,

Yesterday I downloaded the WhatsApp for Business app, right when I downloaded it, the regular Whatsapp App collapsed without a notice and I could not launch it even after restarting my iPhone several times.

I decided to launch the WhatsApp for Business app and see if I can reach my conversations from there. However, once I joined the WhatsApp for Business app immediately all of my information and previous messages (including media) was deleted.

I deleted both apps and downloaded the regular app which finally was able to launch. Yet, my information did not appear.

When I look in my settings I see that my iCloud was backed up yesterday at 14:08 with over 20 GB for the WhatsApp, how can I restore this information which is extremely important for me, both on a personal level but also on a business level?

Looking forward to hearing back from you,

All the best,

Haim

iPhone XS, iOS 14

Posted on Oct 18, 2020 4:02 AM