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📢 Newsroom Update
The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I have an iPad I bought in 2012 and have not used it for quite some time as I have a newer one. However, I have forgotten the passcode and have followed all the instructions I could find and have not been able to remove the passcode. Please help!
Hi sueny,
We see you're having some trouble with needing to restore your iPad, and we'll be happy to help work with this on you.
To start, let's follow the instructions outlined in this article: If you can't update or restore your iPhone, iPad, or iPod touch
Specifically: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen. You may want to ensure that it is plugged into your computer with updated macOS/Windows and iTunes open on it.
Let us know if you continue to run into issues!
Warmest regards.
Hi sueny,
We see you're having some trouble with needing to restore your iPad, and we'll be happy to help work with this on you.
To start, let's follow the instructions outlined in this article: If you can't update or restore your iPhone, iPad, or iPod touch
Specifically: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen. You may want to ensure that it is plugged into your computer with updated macOS/Windows and iTunes open on it.
Let us know if you continue to run into issues!
Warmest regards.
Thank you. I am all set now.
sueny,
Awesome! We're really glad to hear that.
We're always here if you need assistance.
Have a fantastic rest of your day!
2012 iPad does not go to recovery mode
