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I purchased a phone from someone and it won’t let me do a hard reset unless I put the iCloud information

I bought an iPhone off someone and I tried to do a hard reset but it won’t let me unless I have the iCloud password. I still am in contact with the person but she doesn’t want to give me the password

Posted on Sep 24, 2020 10:06 PM

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Posted on Sep 25, 2020 9:59 AM

The best thing to do is have her do the steps in the first article below. If she won't do that, ask her to do the steps in the 2nd part of the 2nd article.


Selling/Giving Away Device


Turn off Activation Lock - Apple Support.      

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I purchased a phone from someone and it won’t let me do a hard reset unless I put the iCloud information

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