I can’t reinstall a game

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Level 1

5 points

I can’t reinstall a game

I had fortnite on my phone but then deleted it, it is not on the app store any more but i was told i could reinstall it by looking at my purchased games. However, it doesn’t show up, i can see it in my purchase history, it was downloaded 12th april 2018 but when i go into my purchased, not on my iphone and search it up it isn’t there. i have the latest ios, ios14. The photos were taken on the same apple ID.

iPhone 6s

Posted on Sep 23, 2020 11:46 PM

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Answer 1

mattia245

Level 4

996 points

Sep 24, 2020 12:27 AM in response to appletomg

Hi,

It seems to me that you have already taken all the information which are necessary to re-download an app. However I report you this article that treat the topic.

--- > https://support.apple.com/en-gb/HT201272

I could suggest to you to go in purchase history and "report a problem":

Open the Settings app.
Tap your name, then tap iTunes & App Store.
Tap your Apple ID, then tap View Apple ID. You may be asked to sign in.
Scroll to Purchase History and tap it. If you want to see purchases that you made more than 90 days ago, tap Last 90 Days, then select a date range.
Find the item, then tap Total Billed.
From here, you can do these things:

To request a refund or report a problem with the item, tap the item, then tap 'Report a Problem' and describe your issue.

--- > https://support.apple.com/en-gb/HT204088

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Answer 2

Eric Root

Level 10

684,627 points

Sep 24, 2020 9:56 AM in response to appletomg

I don't think you can download/reinstall something from the App Store if the app is no longer available in the store? How can you download something that isn't available?

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I can’t reinstall a game

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