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Aloooooli27 Author

Level 1

4 points

Face

Face ID is not working in my phone.

it was working before but last month stopped working.

Posted on Sep 11, 2020 12:26 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,994 points

Posted on Sep 11, 2020 1:06 AM

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you. You can't create a new appearance if you're wearing a face mask.

To set up an alternate appearance:

Go to Settings > Face ID & Passcode. If asked, enter your passcode.
Tap Set Up an Alternate Appearance.
Look straight into your iPhone or iPad and place your face inside the frame.
Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
When you finish the first Face ID scan, tap Continue.
Gently move your head to complete the circle for a second time.
When Face ID setup is complete, tap Done.

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Face

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