activation lock

I recently bought an after-market iPad. While I was setting up the device, I realized the device is locked. As I do not know who the previous owner was. How do i go about unlocking the device and carry on with the setup using my own Apple-ID.

iPad mini, iOS 12

Posted on Sep 9, 2020 08:33 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2020 08:36 PM

That objective is impossible without the cooperation of the previously authorized owner.


The best outcome that you can hope for is to get your payment refunded.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.