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I erased my old email account from my iPhone 11 and created a whole new account on my iPhone but for some reason my old email address still pops up after I’ve erased it. How can I get my old email address permanently to stay off?

I erased my old email account from my iPhone 11 and created a whole new account on my iPhone but for some reason my old email address still pops up after I’ve erased it. How can I get my old email address permanently to stay off?

iPhone 11, iOS 13

Posted on Sep 5, 2020 9:07 AM

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Question marked as Top-ranking reply

Posted on Sep 5, 2020 9:36 AM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

1 reply
Question marked as Top-ranking reply

Sep 5, 2020 9:36 AM in response to Ricosuavee1980

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   


Or you can try to set up Family Sharing  between the IDs to keep access to your purchases.


Family Sharing.         


Family Sharing - Set up.        

I erased my old email account from my iPhone 11 and created a whole new account on my iPhone but for some reason my old email address still pops up after I’ve erased it. How can I get my old email address permanently to stay off?

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