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New MacBookAir Freezing Up

Has anyone had their MacBook Air freeze up during use?

MacBook Air 13″, macOS 10.15

Posted on Aug 30, 2020 10:09 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 4:00 PM

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the freezing issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


At least try steps 1 and 2. If that does not work then you can just invoke Apple's Limited Warranty on your new MacBook Air and have Apple resolve the issue. If you choose to use the Warranty then you can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

3 replies
Question marked as Top-ranking reply

Aug 30, 2020 4:00 PM in response to C_C_K

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the freezing issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


At least try steps 1 and 2. If that does not work then you can just invoke Apple's Limited Warranty on your new MacBook Air and have Apple resolve the issue. If you choose to use the Warranty then you can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

New MacBookAir Freezing Up

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