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biswajit166 Author

Level 1

12 points

My mac book air is totally dead.

My macbook air 2017 suddenly shows folder with question mark. then I want to recover it by internet recovery this time a strange things happen ssd is not showing in disk utility in recovery. after some time when I enter again in recovery it shows the ssd. I erase it and want to reinstall fresh os. This time suddenly stop and shoutdown itself. then it not start up and not charging. is it totally dead. Is there any hope please suggest. Thanks for your co operation in advance.

MacBook Air 13″, macOS 10.15

Posted on Aug 11, 2020 9:15 AM

Top-ranking reply

neuroanatomist

Level 9

50,173 points

Posted on Aug 11, 2020 9:50 AM

Sounds like you'll need to contact Apple for service.

https://support.apple.com/mac/repair/service

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My mac book air is totally dead.

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