AppleTV box

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Level 1

8 points

AppleTV box

When I connect to Apple TV I get a notice on the screen that says no signal. If I unplug the cables at the back of the box and replug and jiggle them ...it comes on. Is there a problem with the box?

Apple TV HD, tvOS 13

Posted on Jul 29, 2020 09:07 AM

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Answer 1

rkaufmann87

Level 10

148,122 points

Jul 29, 2020 09:11 AM in response to Honda802

The box usually is not the issue, what to check first is unplug all cable (power and the HDMI cable) wait a couple of minutes and then re-connect and test.

Other things to check are the inputs on your TV if that is correct.

Start with these things and if the problem persists, please let us know exactly what you did (be descriptive) and what the results.

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Answer 2

Honda802 Author

Level 1

8 points

Jul 29, 2020 09:21 AM in response to rkaufmann87

Ok..I do the above every time..I unplug the power cable and re plug, I unplug the HDMI and replug, I unplug the Ethernet and replug. Nothing happens but if I jiggle the cables...usually the power one...it suddenly comes on and stays on.

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Answer 3

rkaufmann87

Level 10

148,122 points

Jul 29, 2020 10:36 AM in response to Honda802

That indicates a connection issue with the plug. Please look for another power plug and test that. If the replacement power plug has a problem then you likely have a plug issue with the Apple TV itself.

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Answer 4

Honda802 Author

Level 1

8 points

Jul 30, 2020 10:31 AM in response to rkaufmann87

I tried another power plug and had the same result. Thanks though for the suggestion

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