Disabled iPad

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354

More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

See this support article (being aware that if she didn't make a backup, she cant restore her data, apps, media):

If you forgot the passcode on your iPad, or your iPad is disabled

or she can take a look at this support video:-->

https://www.youtube.com/watch?v=7s8-zLG9ySQ

Regards and best of luck

Giulio

The “erase” option simply renders the device totally unusable. The iPad will still need to be subsequently restored - using the process already described.

The “erase” is actually a “crypto-erase”. All locally stored data is “encrypted at rest”, the encryption key being held within the Secure Enclave of the iPad. The device Passcode is effectively the key to the lock that releases the crypto-key to the OS, allowing access to the encrypted data. The erase option, within the “Find My”, instructs the iPad to destroy all the crypto keys - rendering all data permanently inaccessible.

I hope this clarification is helpful to you.

Sorry, no. You cannot remotely erase an iPad.

Using Find My iPad is not an option; you can disable the iPad, but not reset it.

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support