MacBook Air doesn't find bluetooth module

I have a MacBook Air (13-inch, Early 2015) and a macOS Catalina (10.15.5). Some time ago I realized my Bluetooth is not working but it was ok because I didn't use it. Yesterday I tried to pair with bluetooth speaker and I failed. I tried different solutions like restarting computer, resetting the SMC and PRAM, deleting .plist files but it never helped. Mac doesn't find bluetooth module at all because system report says "no information found'' on bluetooth page. And I can't use Shift+Option and click on the Bluetooth menu to access debug menu and select reset the bluetooth module. What should I do?

MacBook Air 13″, macOS 10.15

Posted on Jul 14, 2020 10:55 AM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Air doesn't find bluetooth module

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.