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Level 1

4 points

Disabled account

My account has been disabled and there are many MANY charges in our account which do not belong to us. Can you help me?

Posted on Jul 11, 2020 10:18 AM

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Level 8

39,487 points

Posted on Jul 11, 2020 10:23 AM

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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Top-ranking reply

Level 8

39,487 points

Jul 11, 2020 10:23 AM in response to 1994CjS

If your account is disabled in iTunes you will need to contact apple to be able to unlock it.

More info in this article:

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Use the link in the article to contact apple or:

Contact Apple for support and service - Apple Support

Good luck!

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Disabled account

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