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is there any other way to reset my security questions? I can never get past the 3rd step. I enter my password and all i get is the cannot reset security questions screen. i have tried repeatedly to change them. i have tried to change it on my ipad and my laptop.
iPad, iOS 9
If you are being told there isn't enough information to reset them, contact Apple ID Support.
If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.
Apple ID - If you forgot the answers to your Apple ID security questions.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn't always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
If you are being told there isn't enough information to reset them, contact Apple ID Support.
If you don't know the answers, if the steps in the article below don’t work, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.
Apple ID - If you forgot the answers to your Apple ID security questions.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn't always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
Aannoyeduser Said:
"reset security questions: is there any other way to reset my security questions? I can never get past the 3rd step. I enter my password and all i get is the cannot reset security questions screen. i have tried repeatedly to change them. i have tried to change it on my ipad and my laptop."
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Using your Laptop...
Clear your Temporary Internet Files:
Boot into Safe Mode and then Clear your Temporary Internet Files of Safari:
[hold down shift upon boot until the login screen appears]. See if this is still an issue. Safe Mode lets items run as default, without changes whatsoever. That is possible because caches of your macOS are temporarily disabled while in Safe Mode. If other apps have settings, then Safe Mode would place those app' preferences aside, while the blow is cleared.
Cookies perform remembrance of certain site-entered data. Whereas Cache keeps a snapshot of the last time you visited a site. Use this Link: Clearing History and Cache - Apple Communities
reset security questions
