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joya81 Author

Level 1

4 points

Phone disabled

my phone screen was smashed and was going crazy! now my iphone 7 plus is disabled and cannot connect to itunes! i know my apple ID and password but sill cannot get it from being disabled! help!

iPhone 7 Plus, iOS 13

Posted on Jul 3, 2020 6:18 PM

Top-ranking reply

Zayak_1

Level 4

1,858 points

Posted on Jul 4, 2020 2:14 AM

Do you see a screen something like this:

If so, you’ll need to restore your iPhone to factory settings. You can see how to do that here:

https://support.apple.com/en-gb/HT204306

Thanks

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Phone disabled

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