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The new iPad mini is available today. Learn more >
The new iPad mini is available today. Learn more >
I have forgotten my ipad's passcode.
I did a clean restore using PC iTunes.
During the setup of the iPad, after I have supply the Apple ID, password, and verification code that was sent to my designated phone number, it still ask for my old passcode.
iPad (5th gen) Wi-Fi
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you simply forgotten your iPad passcode, or if your iPad is disabled, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
If your device is Activation Locked, this help page will provide most of the information that you’ll need:
https://support.apple.com/en-us/HT201365
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
If you simply forgotten your iPad passcode, or if your iPad is disabled, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
If you restore using iTunes it should erase the passcode. Have you tried using recovery mode?
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Im not sure that would make a difference but it’s worth a try. Just to be clear, even though you did mention it, you are talking about the passcode to unlock the device and not your password to remove activation lock, correct?
ipad keep asking for old passcode which I have forgotten
