You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have Macbook Pro (Retina, 13-inch, Early 2015) and is running OS X EL Capitan Version 10.11.6.
When I follow the instructions to go to app store and click on updates and the screen refreshes, no updates are found.
Any suggestions?
Thank you!
MacBook Pro 13″, OS X 10.11
The App Store Updates page only informs you of updates available for the OS you are currently running.
As you are running an older system then you are probably up to date on that system.
If you want to install a newer OS that is called an Upgrade.
Your 2015 mac can upgrade to the latest OS, Catalina but others are available too,
read about Catalina below.
Please use Safari to access the following links do not use Firefox
How to upgrade to macOS Mojave - Apple Support
How to upgrade to macOS High Sierra - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says Open then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
How to upgrade to macOS Catalina – Apple Support
The App Store Updates page only informs you of updates available for the OS you are currently running.
As you are running an older system then you are probably up to date on that system.
If you want to install a newer OS that is called an Upgrade.
Your 2015 mac can upgrade to the latest OS, Catalina but others are available too,
read about Catalina below.
Please use Safari to access the following links do not use Firefox
How to upgrade to macOS Mojave - Apple Support
How to upgrade to macOS High Sierra - Apple Support
Before upgrading make a full back up of your Mac.
Check that third party apps you use have updates available for the new OS.
Check that your printers/ scanners etc have updated drivers and software available for the new OS.
Connect your mac to your router via cable rather than rely on WiFi.
Do not use your mac while it is downloading
and do not use any other devices that share the same internet connection.
If the App Store says Open then it is detecting a previous download of the install app
go to the Applications folder locate Install macOS ******.app.
Move it to the Trash, empty the Trash.
Restart, click on the link again, the App Store should say ‘Get' or 'Download'.
If you are considering upgrading to Catalina be warned that it does not support 32bit apps.
Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,
some updates may be free, some may be paid. Use this app to discover which apps you have
are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then
contact the developers of the apps to see if they provide 64bit updates.
How to upgrade to macOS Catalina – Apple Support
The following may help: How to upgrade to macOS Catalina - Apple Support
OS X EL Capitan - update to latest iOS for Mac
