You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi - can i know if my product is covered for a return?

i don't like my product - and want to return it for the one with the pen:

my serial number: DM*****TRF - ipadpro 11 inch 2nd gen.





[Personal Information Edited by Moderator]

iPad Pro 11-inch Wi-Fi

Posted on Jun 9, 2020 3:52 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2020 4:09 PM

You can only return it if it's within the 14 day window.


Your ipad pro 11 inch 2nd gen can use the Apple Pencil,


Apple Pencil (2nd generation)

You can use Apple Pencil (2nd generation) with these iPad models: 

  • iPad Pro 12.9-inch (3rd generation) and later
  • iPad Pro 11-inch (1st generation) and later


3 replies
Question marked as Top-ranking reply

Jun 9, 2020 4:09 PM in response to avinash140

You can only return it if it's within the 14 day window.


Your ipad pro 11 inch 2nd gen can use the Apple Pencil,


Apple Pencil (2nd generation)

You can use Apple Pencil (2nd generation) with these iPad models: 

  • iPad Pro 12.9-inch (3rd generation) and later
  • iPad Pro 11-inch (1st generation) and later


Jun 9, 2020 4:18 PM in response to avinash140

Huh?

We do not understand.

What are you trying to state/say?

You already own an iPad Pro that works with the optional purchase of the 2nd gen Apple Pencil.


What is it that you are trying to do?



What iPad do you have and what is the reason for wanting to return it?

All the newest iPad models offered by Apple use either the 1st gen Apple Pencil or for the 2018 and 2020 iPad Pro models, the 2nd gen Apple Pencil.


What, exactly is your issue and with what iPad model are you having this issue?


You have to purchase/pay for an Apple Pencil to use with an iPad/iPad Pro.

No Apple Pencils come with ANY iPad.

You must purchase/pay for the Apple Pencil 2nd gen to use with your 11 inch screen iPad Pro.


hi - can i know if my product is covered for a return?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.