iPhone X not working

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Jingycat Author

Level 1

4 points

iPhone X not working

My daughters iPhone X suddenly doesn’t work anymore.

no response at all.

Posted on Jun 5, 2020 2:05 AM

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Answer 1

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Jingycat Author

Level 1

4 points

Jun 5, 2020 3:52 AM in response to Jingycat

Ok the screen is black, tried to reset it. Nothing works. Only sound it makes is when you try to charge it.

we have tried everything online to restore it including connection to Apple. It has not been backed up recently.

it just died.

what can we do?

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Answer 2

ProustGiulio

Level 10

208,596 points

Jun 5, 2020 4:24 AM in response to Jingycat

We (just users like you) cannot diagnose that issue remotely, sorry, even if it sounds like a hardware failure (screen? battery? module?).

If you already contacted Apple Support online (they have tools to run remote disgnostics) to no avail, you need to make an appointment and have it inspected at an Apple Store or AASP (they are re-opening after the lockdown).

Regards and best of luck.

Giulio

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Answer 3

ProustGiulio

Level 10

208,596 points

Jun 5, 2020 2:22 AM in response to Jingycat

No response? Where? When? Could you please better explain your problem?

Thanks

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iPhone X not working

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